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Terms of Service

Last Updated: November 27, 2025

These Terms of Service (the “Terms”, together with any applicable supplemental terms, the “Agreement”) form a legally binding agreement between Syncause (“Syncause”, “Company”, “we”, “us”, or “our”) and the individual or entity (“you”, “User”) accessing or using the Syncause AI Debugging Platform and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by this Agreement. If you do not agree, do not use the Services. If you use the Services on behalf of an entity, you represent and warrant that you are authorized to bind that entity to this Agreement.

1. Access & Service

1.1 License

Subject to compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for personal or internal business purposes related to software debugging and analysis.

1.2 Account & Security

You must provide accurate, current, and complete registration information, safeguard your credentials, and are responsible for all activities under your account. You must notify us promptly of any unauthorized use. You may request account deletion by contacting support@syn-cause.com.

1.3 Prohibited Conduct

You may not:

  • Violate laws or third-party rights;
  • Use the Services to monitor, penetrate, or access any system without explicit authorization;
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services;
  • Disrupt, overload, or interfere with the integrity or performance of the Services;
  • Submit Sensitive Data as defined in Section 5.5 (e.g., source code, secrets, regulated personal data).

Violations may result in suspension or termination under Section 7.

1.4 Usage Restrictions

We may impose or adjust limits on usage, data capture volume, storage, or concurrency to maintain service stability.

2. Subscription, Credits & Payment

2.1 Subscription Model

The Services operate on a subscription plus credit model. Subscriptions are prepaid monthly or annually and automatically renew until cancelled. After cancellation, your plan will remain active until the end of the current billing cycle.

2.2 Credits

  • Allocation. Subscriptions include credit allowances.
  • Consumption. Credits are deducted for operations such as:
    • Initiating Context Capture Sessions
    • Executing AI Analysis Queries
    • Exporting Debug Reports or Data
    • Accessing Extended Historical Session Data
  • Reset & Expiry. Subscription credits reset each billing cycle and do not carry over.
  • Non-Cash. Credits have no monetary value and may not be redeemed, transferred, or resold.
  • Forfeiture. Unused credits may be voided upon account termination, downgrade, or closure. Fraudulently obtained credits may be revoked.

2.3 Billing & Payment

Payments are processed by Creem and support international credit/debit cards. We may add or change payment channels (e.g., PayPal, Apple Pay). We do not store your card data.

Chargebacks. In case of chargebacks, we reserve the right to deduct related fees and suspend or terminate accounts associated with disputed payments.

2.4 Taxes

All prices exclude VAT, GST, or Sales Tax. Where required by law (e.g., EU/UK VAT, Singapore GST, certain U.S. states), applicable taxes will be charged at checkout and remitted.

2.5 Refund Policy

  • Cooling-off (EU/UK/Turkey). You may request an unconditional refund within 14 days of purchase; if more than 30% of credits are used during this period, we may deduct proportionally.
  • General Refunds.
    • Monthly subscriptions: refund requests within 24 hours of purchase;
    • Annual subscriptions: refund requests within 48 hours of purchase;
  • Beyond these windows, refunds are not available unless required by law.
  • Processing. Approved refunds are typically processed within 5–10 business days (actual timing depends on payment processor/bank).
  • Non-Refundable Cases. No refunds if credits are consumed beyond the cooling-off period, if you violate these Terms (e.g., misuse, unauthorized access), or if unused credits expire upon termination.

3. Sharing & Public Content

3.1 User Sharing (Live)

Users may generate live share links for debugging sessions that always reflect the latest analysis. Links may be revoked at any time via the UI, though cached or previously accessed content may remain visible externally. All user share links default to noindex (not indexed by search engines).

3.2 Company Showcase (Snapshot)

We may publish snapshot debugging sessions (static copies) on our website (e.g., use cases, tutorials, marketing) that may be indexed for SEO. We will anonymize or obtain consent for any sensitive information before publication.

4. AI & Content

4.1 AI Disclaimer

AI/ML systems have limitations; outputs may be inaccurate, biased, or repetitive. You must review and use them at your own risk.

4.2 Ownership

Between you and us, you retain ownership of your inputs (“Input”) and outputs (“Output”). Outputs may not be unique across users.

4.3 Operational License

You grant us a worldwide, royalty-free license to process Inputs and Outputs as necessary to operate the Services, enforce policies, and improve systems in aggregated or de-identified form.

4.4 Third-Party AI Services

Inputs may be routed to third-party AI services with confidentiality obligations that differ from ours. We disclaim liability for their availability or accuracy.

4.5 Content Restrictions

You may not submit unlawful or infringing content, nor Sensitive Data, including but not limited to:

  • (a) Regulated Personal Data: Government IDs, medical/health data, precise geolocation, minors’ data, criminal records, or data revealing race, politics, religion, union membership, genetics, biometrics, or sexual orientation/sex life.
  • (b) Prohibited Technical Data: Source code files, database schemas or contents, application payloads, API keys, passwords, cryptographic secrets, or any other confidential business information that our Privacy Policy expressly excludes from collection.

Outputs Liability Disclaimer. We disclaim liability for Outputs that infringe third-party rights; you are solely responsible for ensuring that your use of Outputs complies with applicable laws and rights of others.

5. Intellectual Property

5.1 Our Rights

We retain all rights to the Services, systems, methods, and usage data. The copyright, patent rights, and other intellectual property rights of the software on which we rely to provide the Services all belong to us, or we have obtained valid authorization.

5.2 Feedback

Any feedback or suggestions may be freely used by us without obligation.

5.3 Output Use

Commercial use of Outputs is permitted, but compliance and risks are your sole responsibility.

6. Termination

6.1 Suspension/Termination

We may suspend or terminate your account immediately for violations of these Terms, applicable laws, or risk controls. You may request account closure/deletion by emailing support@syn-cause.com.

6.2 Effect

Upon termination, your right to use the Services ends, unused credits are void, and your content may be deleted. Sections intended to survive (IP, disclaimers, liability limits, indemnity) remain in effect.

7. Privacy

7.1 Privacy Policy

Our Privacy Policy, available on our website and updated from time to time, is incorporated into this Agreement by reference and governs the processing of all personal data.

7.2 Deletion

You may request account deletion by contacting support@syn-cause.com. We will handle requests in compliance with applicable law.

8. Disclaimers & Liability

8.1 Disclaimer

The Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, or reliability.

8.2 Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential damages. Our aggregate liability shall not exceed the total fees you paid in the 3 months preceding the claim.

8.3 Service Interruptions

We will make effort to ensure the continuity and security of the Services. However, the Services may be affected or disrupted by a variety of factors. You understand and agree that, to the extent permitted by laws and legal requirements, we shall not be liable for any suspension, termination, or loss caused by the following circumstances:

  1. Force majeure and other factors, including but not limited to government actions, natural disasters (such as floods, earthquakes, typhoons, etc.), wars, strikes, riots, epidemics, etc.;
  2. Factors beyond our control, such as power outages, communication network failures, hacker attacks, malicious program attacks, viruses, and defects in third-party services;
  3. Maintenance, upkeep, upgrades, and servicing of the relevant systems or equipment for the Services. We will endeavor to notify you in advance in such cases.

8.4 Third-Party Content Disclaimer

If you encounter information related to financial matters, third-party software, promotions, or other content through the Services, please exercise extreme caution and make your own judgments. Except as otherwise explicitly stipulated by laws and legal requirements, we shall not bear any direct, indirect, incidental, special, punitive, or consequential liability for any losses you may suffer, including profits, business reputation, data loss, or other tangible or intangible losses.

9. Indemnification

You agree to indemnify and hold harmless the Company and its affiliates from claims, losses, or expenses (including reasonable attorneys’ fees) arising from: (i) your Content or use of Outputs; (ii) your use of the Services; (iii) your breach of these Terms; or (iv) your violation of law or third-party rights.

10. Miscellaneous

10.1 Export Controls

You may not use the Services in embargoed or sanctioned countries (per official lists such as OFAC, EU, UN).

10.2 California Notice

California users may contact the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N112, Sacramento, CA 95834, or (800) 952-5210.

10.3 Changes

Updates to these Terms take effect immediately for new users, and 7 days after notice for existing users. Continued use constitutes acceptance.

10.4 Assignment

You may not assign this Agreement without our consent. We may assign freely.

10.5 Waiver & Severability

Failure to enforce any right is not a waiver. Invalid provisions will be modified to remain enforceable; remaining provisions continue in effect.

11. Minors

We do not knowingly collect or process data from children under 13 (or under 16 where local law applies). If we become aware of use by a minor in violation of this requirement, we may terminate the account and delete related data. We disclaim responsibility for any use of the Services by minors in violation of these Terms.

12. Contact Us

If you have questions about these Terms, please contact us at support@syn-cause.com