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Privacy Policy

Last Updated: November 27, 2025

Syncause ("Syncause", “we”, “our”, or “us”) provides the Syncause AI Debugging Platform (the "Service"), which includes runtime context capture and analysis used to improve software debugging accuracy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use our websites and related online services that link to this Privacy Policy (collectively, the “Service”).

Before registering for or using the Service, please read this Privacy Policy carefully. By using the Service, you confirm that you fully understand and agree to this Privacy Policy. If you do not agree, you may only access limited features such as browsing our website as a guest.

1. Information We Collect

1.1 Information You Provide

  • Account data: email address, password, username, and login credentials (including Google or GitHub logins).
  • Subscription and payment data: subscription plan, billing information, and transaction records. We do not store full payment card details. All payments are processed directly by the payment processor.
  • Credit usage data: records of purchased, allocated, and consumed credits (“Credits”) within the Service.
  • Communications data: messages, inquiries, or feedback shared with us.
  • User activity data: search queries, created lists, campaign tasks, or other actions performed in the Service.

To enable context-aware debugging, the service may collect metadata-only debugging data, such as:

  • Error types and stack trace identifiers
  • Runtime variable names without their full values
  • Non-sensitive log references
  • Application and environment identifiers (e.g., Dev/Test)

We do not send source code files, database contents, application payloads, or any sensitive business content to the service.

1.2 Information We Collect Automatically

For performance and security:

  • Device data: operating system, browser type, IP address, device identifiers, screen resolution, and general geolocation.
  • Online activity data: logs of interactions with the Service, session duration, referral URLs, and responses to our emails.
  • Cookies and tracking technologies: used to maintain sessions, store preferences, and analyze usage.

1.3 Information from Third Parties

We may obtain:

  • Authentication information from identity providers (e.g., Google, GitHub)
  • Analytics from infrastructure vendors

We do not transmit debugging inputs or runtime signals to any third-party data vendors.

2. How We Use Personal Information

  • Service delivery: to provide and maintain the Service, including account management, search results, and credit allocation.
  • Subscription management: to process payments, enable auto-renewals, upgrades, downgrades, cancellations, and refunds.
  • Credits administration: to track usage and reset balances monthly.
  • Security and compliance: to detect, prevent, and address fraud, abuse, violations of our Terms of Service, or other harmful activity.
  • Service improvement: to analyze usage trends, optimize performance, and develop new features.
  • Communications: to send service-related announcements, support responses, or administrative notices.
  • Marketing: we may send promotional communications only where we have a lawful basis (such as user consent or legitimate interest) as required by applicable laws (e.g., GDPR, CAN-SPAM, CASL). Users can opt out of marketing communications at any time.
  • Legal compliance: to comply with applicable laws, regulations, or lawful requests.

We never use your personal and project data for model training.

3. How We Share Your Personal Information

We may share personal information with the following entities after obtaining your explicit consent or authorization, except where we are required by law or legal process:

  • Payment processors: for processing subscription payments and refunds.
  • Service providers: hosting, analytics, communication, and support vendors.
  • Affiliates and business partners: where necessary for operations.
  • Authorities and legal entities: where required by law or legal process.
  • Business transferees: in connection with mergers, acquisitions, financing, or other corporate transactions.

We do not sell your personal information.

4. Your Rights and Choices

Depending on your jurisdiction (e.g., United States, EU), you may:

  • Access, correct, or delete data
  • Opt out of marketing communications
  • Disable debugging features at any time
  • Log out or delete your account permanently

To exercise these rights, please contact us at support@syn-cause.com.

5. Data Security

We use administrative, technical, and physical safeguards to protect personal information. However, no online service can guarantee absolute security, and users submit information at their own risk.

We disclaim liability for unauthorized access or use of your data beyond our reasonable control.

6. Data Retention

We retain personal information for as long as necessary to:

  • Provide the Service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Subscription and payment records may be retained for compliance with accounting and tax laws.

7. International Data Transfers

Your data may be stored or processed in jurisdictions where we or our service providers operate. We implement appropriate safeguards required by law (e.g., EU Standard Contractual Clauses).

8. Updates to This Policy

We may revise this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date and, where required, notify you through the Service or by email.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: support@syn-cause.com