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Syncause

Build a No Vendor Lock-in Observability Intelligence Layer

UCIndex: UC04

Challenge: Multiple Tools, Scattered Data, Lack of Intelligent Capabilities​

In modern enterprises, observability environments often exhibit the following characteristics:

  • Tool diversity: Teams may simultaneously use different tools like Datadog, Prometheus, Loki, Tempo, Jaeger, etc.
  • Data fragmentation: Metrics, logs, and traces are scattered across multiple systems, lacking a unified intelligent analysis layer.
  • Vendor lock-in risk: Commercial tools provide some intelligent features, but are usually tightly coupled with platforms. Once migrated or used in hybrid scenarios, the same capabilities cannot be continued.

The result is: Teams pay significant maintenance costs, but still need engineers to manually "piece together clues" at critical moments.

Solution: Syncause Creates a Vendor Lock-in Free Intelligence Layer​

Syncause positions itself as the Intelligence Layer for observability:

  • Open integration: Supports connecting to any mainstream observability data sources — whether commercial products (Datadog, etc.) or open-source solutions (Prometheus, Loki, Tempo, Jaeger, etc.).
  • Unified analysis: Integrates scattered metrics, logs, traces with eBPF data to form complete context.
  • Intelligent assistant: Through natural language questions, digital workers (AI Agents) can complete root cause analysis and optimization recommendations based on panoramic data.
  • No vendor lock-in: Regardless of how the technology stack evolves, Syncause can maintain a consistent intelligent experience, not limited by any vendor's functional boundaries.

In summary:

You can freely choose observability tools, while Syncause is always your team's intelligent hub.

Effects and Value​

  • Avoid vendor lock-in — regardless of how the tool stack changes, intelligent analysis capabilities remain consistent
  • Maximize existing investment value — no need to replace or migrate existing monitoring systems
  • Build intelligent teams — digital workers become part of the team, quickly responding to failures
  • Improve efficiency — leap from "data silos" to "unified intelligent hub"

Usage Steps​

  1. Configure your existing observability data sources in Syncause, such as: Prometheus (metrics), Loki (logs), Tempo/Jaeger (traces), Datadog (comprehensive monitoring), etc.

(Screenshot)

  1. Fill in data source addresses and authentication information (if any), click "Test" to verify correct connection.

(Screenshot)

  1. Next, you can ask Syncause:
Analyze why the checkout service error rate increased in the last 10 minutes?
  1. Syncause will automatically call multi-source data for intelligent analysis and provide clear explanations:
    • Metrics: Error rate metrics from Prometheus
    • Logs: Error stacks provided by Loki
    • Traces: Call latency displayed by Jaeger
    • Conclusion: Downstream payment API request timeout caused overall checkout service error rate increase

Experience Syncause immediately: Connect your existing Datadog, Prometheus, Loki, Tempo, Jaeger data and experience the intelligent observability layer without vendor lock-in. Let the AI Agent become a new colleague on your team.